Imprint

Welcome to the Privacy Notice of RAKITIN Limited

Name and address

RAKITIN Limited
Georgiou Georgiadi 3
Eviathe Apartments, Office 1
6016 Larnaca
Cyprus

Represented by

Gerald Rink

Contact details

info[at]rakitin.eu

Purpose of this privacy notice

Rakitin Limited respects your privacy and is committed to protecting your personal data.This privacy notice aims to give you information on how Rakitin Limited collects andprocesses your personal data through your use of this website and/or your use of services offered by Rakitin Limited,including any data you may provide when you sign up to newsletter or purchase a product or service,take part in a competition or access the free wi-fi service offered by Hermes Airports Limited.

This website is not intended for children and we do not knowingly collect data relating to children.If you believe we have inadvertently collected such information,please contact us so we can promptly obtain parental consent or remove the information.

It is important that you read this privacy notice together with any other privacy orprocessing notice we may provide on specific occasions when we are collecting orprocessing personal data about you so that you are fully aware of how and why we are using your data.This privacy notice supplements the other notices and is not intended to override them.

Contact details

RAKITIN Ltd
Georgiou Georgiadi 3,
Eviathe Apartments,
Office 1,
6016 Larnaca, Cyprus

  • Name of DPO: Mr. Johannes Werner
  • Email address: info[at]rakitin.eu

You have the right to make a complaint at any time to the Commissioner of Personal Data, the Cyprus supervisory authority for data protection issues.We would, however, appreciate the chance to address your concerns before you approach the Commissioner so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 05 May 2024.

It is important that the personal data we hold about you is accurate and current.Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications.Clicking on those links or enabling those connections may allow third parties to collect or share data about you.We do not control these third-party websites and are not responsible for their privacy statements.When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information,means any information about an individualfrom which that person can be identified.It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, media access control (MAC) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may occasionally collect Special Categories of Personal Data about you(this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions,trade union membership, information about your health and genetic and biometric data). In some instances, this may include information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested,we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services).In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.This includes the personal data you provide when you:
    • apply for our services;
    • request marketing to be sent to you; or
    • give us some feedback
  • Automated technologies or interactions. As you interact with our website or use our services, we may automatically collect Technical Data about your equipment,browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties. We may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where we have your consent to do so.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message.You have the right to withdraw consent to marketing communications at any time by contacting the DPO at johannes.werner[at]rakitin.eu.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements and in any event for not more than six years.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the datas accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Automated individual decision making (including profiling). You have the right not to be subject to a decision which is based solely on automated processing (including profiling) and which has legal consequences or similarly significantly affects you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact the DPO at johannes.werner[at]rakitin.eu.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.